Steps to Purchasing a Stander

Thanks for considering the purchase of an EasyStand standing device. We are here to help you improve your quality of life by starting a healthy standing routine today! We want to make the purchase your new piece of home medical equipment as easy as possible so we have taken great care to outline each of the steps you need to take to purchase your own EasyStand stander.

Altimate Medical Customer Service Team

Step 1. Always start by getting approval from your physician. Make sure that it is medically safe for you to stand.

Step 2. Locate a local medical equipment supplier from whom to purchase an EasyStand stander. If you don’t have a supplier that you have previously worked with to get other durable medical equipment (DME), please visit our supplier locator and we will assist you in finding a qualified EasyStand supplier near you.

Step 3. Trial the standing equipment. Gather your team (therapist, supplier, caregiver & yourself) and make arrangements with your local supplier or EasyStand rep to try out the standing equipment first. Your therapist may help arrange this, or you may also request a free trial demonstration online.

• If you are seeking funding through private or public payers, your therapist will document the trial process. This documentation is important as it will be needed for justification to your payers.
• If you are paying for the stander yourself, place an order with your supplier after your free product trial. Your supplier will then deliver and set up the stander for you.
  
  * If you are looking for information specifically related to funding, make sure to visit our online downloads and resources section for our Funding Guide to Standing Technology. The Funding Guide to Standing Technology is meant to assist you with the entire process in obtaining your standing equipment.

Step 4. Normally, your therapist will write the letter of medical necessity/justification including the trial process, with the physician co-signing the letter. For better results, the initial letter should be clear and concise to avoid having to write second or third letters. Make sure to visit our online downloads & resources section for written sample letters of medical necessity.

Step 5. The letter is then given to your supplier, who will submit it for prior authorization from your funding sources.

Step 6. If your prior authorization is denied, you have the right to appeal the denial. We can offer resources that may assist you through the appeal process and/or offer alternative funding sources. Remember a denial is not a brick wall, just a road block. Many standers have been paid for after one or more appeals.

Step 7. Once your funding is approved the stander is ordered. It will be assembled, delivered and fitted just for you by your supplier.

Step 8. Share your story with others. There are thousands of other people out there that would love to hear your story! Take some time to visit our Standing Room Only Section to read the stories of others EasyStand customers along with sharing your own. We can't wait to hear from you!

At any step along the way, you can contact Altimate Medical Customer Service for assistance. We pride ourselves on having the best customer service in the industry. Our customers enjoy working with us because we make it a pleasant experience.

Dave, Mari, Jenny, and Steve can be reached at 800-342-8968 from 7:30am-5:00pm Monday-Thursday and 7:30am-4:30pm on Fridays, Central Time.

Our team of suppliers and reps across the USA are ready to help you determine which stander is right for you. We also have distributors in over 30 countries. Use our Supplier Locator to find a supplier in your area.

You may also want to check out our Standing Room Only forum to see how others went through the process of obtaining their EasyStand Stander.